Customer Account Advisor

London, England, United Kingdom · Customer Operations · CSM16 expand job description ↓

Description helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo,, Tinder, HomeAdvisor, etc.). MyBuilder operates throughout the UK and our head office is located in Clerkenwell, Central London. Our office reflects our unique culture: we have an office bar, a staff band and colleagues who cook each other lunch.

Your responsibilities

The trade success team provide top level support and guidance for all our tradesmen. We are passionate about great customer service, ensuring everyone is dealt with in a positive and professional manner. As part of the team, you will take pride in helping tradesmen use the site effectively to grow a successful business, in an often unfamiliar digital environment. In a typical day you might:

  • Offer tailored advice to a new builder who is struggling to win his first job
  • Troubleshoot an app related issue over the phone with a plasterer
  • Support a successful bricklayer who just received his first negative review
  • Visit a plumber to find out how MyBuilder got her business off the ground
  • Explain the benefits of our no refund policy to an angry decorator
  • Share what you learned today with the rest of the team

The right person

We're looking for people who understand the value of fantastic customer service. Our trade members can be uncompromising at times, so you must be confident, positive and unflappable. We want people who genuinely love talking to customers and take pride in writing a great email. Our ideal person will have:

  • 2+ years experience in Customer relations role
  • Exceptional verbal and written communication skills
  • Excellent listening skills; understanding and compassionate
  • A natural ability to empathise
  • An aptitude for technology and the ability to learn new systems with ease

Why you’ll enjoy working at MyBuilder

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located in Clerkenwell. You’ll enjoy the best coffee around, great food and regular team outings. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time. We'll also add:

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Fresh food & exotic drinks
  • Foosball, darts, skateboards & guitars

How to apply

If this sounds like your next challenge, write to us. No copy and paste cover letters please, they make us sad.

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