Customer Operations Associate

London, England, United Kingdom · CS expand job description ↓

Description helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo,, Tinder, HomeAdvisor, etc.). MyBuilder operates throughout the UK and our head office is located in Clerkenwell, Central London. Our office reflects our unique culture: we have an office bar, a staff band and colleagues who cook each other lunch.

Your role

Acting as gatekeeper, you will screen and monitor tradespeople in order to maintain the trust of our homeowner community. In a typical day you might:

  • Start a promising painter’s MyBuilder journey by approving her application
  • Conduct fraud investigations into suspicious identity documents
  • Guide a not so tech savvy tradesperson through our online application process
  • Use your sleuthing skills to investigate abuse of our feedback system
  • Tell a roofer we don’t feel comfortable listing his business on MyBuilder
  • Share what you learned today with the rest of the team

Your decisions will shape MyBuilder’s reputation so this is an important role with real purpose.

Who we're looking for

Our perfect candidate doesn’t have specific qualifications or experience but we are looking for certain skills. You will be confident and not afraid to make decisions. You should be analytical with a real knack for detective work. Communicating with our customers is key so you must enjoy speaking to people over the phone. Above all, we want people who are enthusiastic and have a real passion for helping our customers succeed.

Being part of a rapidly growing business, you must be able to flourish in a high pressure, fast moving environment. We need team members who embrace technology and can adapt to new systems and processes with ease.

Why you'll enjoy working at MyBuilder

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Decent food, exotic drinks
  • Foosball, darts, skateboards & guitars

MyBuilder is a special place to work, and we take much pride in our team. Founded by an ex-tradesman, we are software developers, musicians, journalists, artists and everything in between. We look for people who are curious, passionate about their jobs, hard working and not afraid to fail in pursuit of getting it right next time.

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located near Old Street. You’ll enjoy the best coffee around, great food and regular team outings. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time.

How to apply

If this sounds like your next challenge, write to us. No copy and paste cover letters please, they make us sad.
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