Customer Care Advisor

Washington, England, United Kingdom · JobTeam · JT0618 expand job description ↓

Description helps homeowners find reliable tradespeople through the power of online reviews. We’re a market leader in the UK and part of IAC, a well known New York based internet group (Tripadvisor, Vimeo,, Tinder, HomeAdvisor, etc.). This role is based at our Washington office in Tyne and Wear.

The Role

The Jobs Team is crucial to the ongoing success of MyBuilder. In order to find a tradesman, a homeowner must first post a job on the site. As the guardians of this process, the role of the Jobs Team is to review these jobs, ensuring they are properly categorised so customers can find the right tradesperson. It’s a challenging role that requires excellent attention to detail and the ability to work well under pressure. You will regularly reach out to homeowners, gathering more information about their job and answering their queries, so a great telephone manner and excellent customer care skills are essential.

Homeowners post jobs on MyBuilder around the clock and the team must be on hand from early until late to make sure there are no delays. Our extended working pattern means we’re also uniquely positioned to support other functions across the business such as customer service, giving you a varied and interesting role.

Are you right for the role?

You will be looking after our customers and making sure their jobs reach the right tradespeople so accuracy and consistency are of the utmost importance. You will need to be computer savvy and able to work well under pressure, balancing speed with great attention to detail. You will have a confident and engaging manner, love talking to customers and have the ability to relate to people from a variety of backgrounds. Great teamwork is essential in this role so you will need to be able to interact well with others.

A keen interest in home improvement is desirable but most important is your attitude, commitment to fantastic customer service and desire to learn more. We will then work with you to develop the knowledge you will need to succeed in this role.

Skills and experience

  • Self-motivated with bundles of enthusiasm. Happy and able to work flexible hours including evenings and weekends.
  • Exceptional decision-making skills.
  • A people person - speaking to customers comes naturally to you.
  • Strong attention to detail with the ability to prioritise tasks.
  • The ability to flourish in a high pressure, ever-changing environment.
  • Committed to self-development, always looking for the next opportunity to learn.
  • A real team player, the ability to work well with others and a genuine desire to support your colleagues are essential in this role.

Location and hours

You’ll work at our lovely office in Washington, a stone’s throw from both the A1 and A19 and less than 20 minutes travel time from Newcastle, Durham or Sunderland.

This is a full time position and at present, we are only looking to hear from applicants that can commit to working every weekend, Saturday & Sunday. You will receive days off during the week to cover these and we are flexible in our approach to shift patterns and start times within those days. To confirm, no shift starts earlier than 7am, or finishes later than 11pm and there is the opportunity to work additional hours should you wish.

Why you’ll like working at MyBuilder

Our office is light and airy, kitted out with the latest equipment. We’ll set you up with your own comfortable workspace and a shiny new Mac to ensure you feel refreshed and ready to deliver your best at all times. We'll also throw in:

  • Competitive salary
  • Company pension
  • Health Cash Plan
  • Group Life Assurance Scheme
  • Bonus holiday scheme
  • Cycle to work scheme
  • Season ticket loan
  • Free parking
  • Great coffee, average tea and a fully stocked fridge

We are a small, close-knit team with big ambitions and you can really make a difference. Your role has real purpose and, with your commitment, there is great potential for development.

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