Customer Service Support

London, England, United Kingdom · Customer Operations · CSOPSUP expand job description ↓

Description helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo,, Tinder, HomeAdvisor, etc.). MyBuilder operates throughout the UK and our head office is located in Clerkenwell, Central London.

What the role involves

The Trade Quality Team are expert detectives and decision makers, tasked with evaluating our tradespeople at all stages of their MyBuilder journey. We are a small team with a lot of responsibility and our actions shape the reputation of the site. Employing a range of technical tools, our goal is to ensure homeowners meet only the best tradespeople on MyBuilder.

You will be responsible for verifying identity documents, investigating potentially fraudulent activity and carrying out quality control checks. You may also be required to carry out other background checks to help us decide the outcome of a trade application. As part of your day-to-day activities, you will provide customer support where needed, using phone and email.

This position would suit a graduate or someone who has recently completed their A levels and who would like to work in customer operations. This is a great opportunity to join and progress in a creative, ambitious and fast-paced tech company.

Who we're looking for

We're looking for evidence of certain skills and qualities rather than specific qualifications or experience. Here are some of them:

  • Tech-savvy - keyboard shortcuts and productivity tools are your thing.
  • Process-driven - you love workflows and look for ways of making them more efficient.
  • Detail oriented - you don't miss a trick.
  • Strong work ethic - clock-watchers need not apply.
  • Excellent verbal and written communication skills.
  • Self-motivated with bundles of enthusiasm.
  • Good fun to be around.

Hours and salary

  • Full-time: 35 hours per week.
  • Operational hours: Monday - Friday 9:30am to 5:30pm
  • £23,000

Why you'll enjoy working at MyBuilder

We’ll set you up with a shiny iMac and a spacious workspace at our lovely office located in the heart of Clerkenwell. You'll enjoy excellent coffee, free lunches and lively banter. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time.

How to apply

Send your CV tell us why this is the role for you. No copy and paste cover letters please - we can spot them a mile off and they go straight in the bin.

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