Customer Support Advisor

London, United Kingdom · Customer Operations expand job description ↓

Description helps homeowners find reliable tradesmen through the power of online reviews. We are a market leader in the UK and are part of IAC, a well known New York based internet group (Vimeo,, Tinder, HomeAdvisor).

Our bright and spacious office is located in the centre of Clerkenwell, Central London. We’re looking for dedicated individuals who share our values and want to help us transform the home improvement industry.

Our customer service team are on the front line at MyBuilder. We are the eyes and ears of the company and the voice of our customers. We help people resolve their issues and turn unhappy users into evangelists. We proudly believe in the service we provide, promoting long-term usage with a keen focus on customer retention.

What the role involves

In this varied role, your job will be to support customers on both sides of our marketplace. If a homeowner is struggling to log in or find the right tradesperson through our platform, you’ll provide helpful and friendly advice by email or over the phone. Our trade customers rely on us to get them going on MyBuilder and keep their accounts running smoothly. During a typical day, you might be called on to offer tailored on-boarding advice, troubleshoot technical issues and help established users get the most out of the site.

Who we’re looking for

You are a people person and making others happy comes naturally to you. You know when someone is struggling and instinctively want to help them out. A natural communicator who understands the importance of language and tone, you love to chat and take pride in writing a great email. You are passionate about technology and excited about what we are trying to achieve. Most importantly, you have a genuine desire to provide fantastic customer service.

Individuality, enthusiasm and dedication are some of the qualities we value in our employees.

We like people who volunteer before they’re asked, have a go at something they’ve never done before and who smile at the end of a tough day. Here are some of the other qualities we look for:

  • Exceptional verbal and written communication skills.
  • Empathetic and compassionate - you understand people and care.
  • Self-motivated with bundles of enthusiasm.
  • Solid work ethic - clock-watchers need not apply.
  • Creative - you try to find the best solution rather than the easiest.
  • Perceptive - you see the real problem, not the one you were told about.
  • Tech-savvy - keyboard shortcuts and productivity tools are your thing.
  • Detail oriented and organised - you don’t miss a trick.
  • Good fun to be around!

We’re keen to meet people from all backgrounds, although we do look for some experience of working in a customer service environment. This role would be ideal for a recent graduate or someone looking for a new challenge!

Why you'll like working at MyBuilder

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely Clerkenwell office. As part of a close-knit team, you’ll benefit from regular feedback to help you succeed and progress in your role at MyBuilder. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time. We’ll also add:

  • Competitive salary
  • Company pension
  • Health Cash Plan
  • Group Life Assurance Scheme
  • Cycle to work scheme
  • Season ticket loan
  • 31 days holiday with an extra day for each year served (no cap)
  • Weekly and Monthly social events including 5aside Football, Film Club, Drinks & Dinners
  • Drinks on Friday at our all-hands company celebration meeting

How to apply

Send your CV and tell us why this is the role for you. No copy and paste cover letters please - they make us sad.

For more information on how we store your data please visit our Employment Candidate Privacy Notice.

Personal information
Your Profile
Application Details